Technical Support Engineer II

emerson

Quezon City, National Capital Region, Philippines

4d ago

Responsibilities

Handles call from Technical Support ACD (Automated Call Distribution)

Monitors and responds to incoming inquiries (calls / emails / chat)

Explains products specification and product features to customers

Provides product specification information that the customer needs

Identifies new leads and opportunities from customer interactions and analyze repeat customer interaction for possible leads

Education :

Graduate of any Engineering Degree (preferably Electrical Engineer)

Experience :

1-year experience in Electrical Engineering field

Specific Knowledge :

Understands the basic information about electrical

Knowledge about basic installations and applications or wiring and other electrical products

Knowledge of construction techniques, building codes etc.

Knowledge of hazardous locations and markets

Installations and applications of wiring and other related products

Skills :

Accuracy and attention to details

Well organized and able to multi-task

Ability to work under minimal supervision

Strong interpersonal skills

Team player

Good communication skills

Can handle stress and work in a very fast-paced environment

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