Weâre an outsourcing provider with a differenceâoffering clients flexible engagement models backed by our solid suite of shared support services.
As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
Work closely with management to delight new and existing customersÂ
Tasked to provide customers with exceptional levels of service and turn them into passionate advocatesÂ
Ensure that the customers leverage more of the platform and ultimately become customers for life.Â
Ensure that customers are familiar with the clientâs services by providing answers to any question or inquiries that they may have responsible for a positive and pro-active customer experience and will be the first point of contact for clientâ
153;s Sales Team and CustomersÂ
A BIT ABOUT YOU
1-2 years in customer serviceÂ
Must have the ability to multi taskÂ
A team player and thrives on Customer careÂ
Can adapt in a fast paced predominately inbound customer service environment.Â
Efficiently able to answer calls and respond to inbound email enquiries.Â
Exceptional communication & customer service skillsÂ
Outstanding problem solving / trouble shooting skillsÂ
Ability to build strong relationships with customers and within the teamÂ
Highly organized and efficient with great attention to detailÂ
Pro-active, Trustworthy, Committed, Self-MotivatedÂ
WHAT SUCCESS LOOKS LIKE
Excellent feedback from customers.Â
High customer satisfaction.Â
Achievement of KPIs.Â
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : BOSS (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.