IT Helpdesk Supervisor (for US Account)
Gravity Systems
Manila, Philippines
1d ago

An overseas IT Helpdesk with proven staying power, Gravity Philippines simultaneously embodies the spirit of innovation and growth that propels the corporate world today.

Gravity Philippines provides outsourced Helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many Helpdesk-centric IT companies forfeit.

We do this by utilizing a proprietary system that provides you with a dedicated team, reducing costs while increasing your business’ efficiency.

Our overseas IT services deliver a uniquely tailored experience, allowing you to outsource your Helpdesk needs and giving your business operations the time and space to focus on what they do best.

The Role

You will be responsible for :

  • Conducting regular call reviews for quality assurance, coaching and training.
  • Ensuring all standards and procedures are followed and maintained.
  • Ensuring follow-up actions to address any gaps in service levels.
  • Managing day to day operations, training and management of teams to achieve targeted service levels.
  • Providing monthly help desk reports.
  • Requirements :

  • You possess a Degree / Diploma in Computer Science, Engineering or related field.
  • You have at least 4 years experience , ideally within a Helpdesk / Technical Support or Service Management role.
  • You have excellent communication and interpersonal skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong mentor and coach who builds high performing teams
  • What's on Offer?

  • Work in a company with a solid track record of performance
  • Fantastic work culture
  • Leadership Role
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