Contact Center Implementation Manager
Manila, Philippines, PHL
3d ago

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard?

At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers.

We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees.

To ensure that everyone has a healthy work-life balance, employees have a Culture Club that creates office celebrations throughout the year.

RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.

The Engine Continues to Operate Flawlessly, While Extending the Lead with Additional Horsepower Craig-Hallum

A solid end to the year but even more to look forward to in 2020 Goldman Sachs

Becoming the Salesforce of UCaaS Guggenheim

Path to Multi-Billions Looks Increasingly Clear Raymond James

Execution this Clean is Worth the Premium Wells Fargo

Job overview :

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market.

Do you have the ability to thrive in a start-up environment? We are looking for candidates with an entrepreneurial spark!

The Implementation Manager at RingCentral will play a key role in planning and development and functions of our contact center.

This role will drive implementation of InContact Studio and Central functionality within new Contact Center designs, builds and training.

Responsibilities :

Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on-time and within budget

Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and / or direction

Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Ring Central

Develop and manage a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout.

Complete customer facing documentation throughout the implementation process- such as meeting presentations, business requirements documents, sign-off agreements, etc.

Qualifications :

Minimum of 2 years of experience in a Professional Services Implementation position - Contact Centre industry experience is a must.

Excellent verbal and written communication skills (English minimum)

Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, Unified Comms and Contact Centre practices

Working knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Velocity etc) is desired.

BA / BS in a technical discipline or equivalent experience is required.

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