Customer Service Representative
Wells Fargo Philippines
Taguig, PH
4d ago
source : Workbank

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo India and the Philippines

Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Consumer and Small Business Banking (CSBB) group brings together the company’s robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams.

CSBB also invests in research and development and strategic partnerships to design and build next generation products and customer experiences.

CSBB teams at WFIP provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently.

Wells Fargo Virtual Channels (WFVC) is part of CSBB business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence).

We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs and more.

WFVC serves over 27 million customer interactions annual through digital and contact centers.

About the Role

Our Customer Service Representatives are responsible for responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.

Common transactions include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.

Responsibilities

Quickly answers customer inquiries in a friendly and courteous manner

Delivers exceptional service to our customers by going out of their way to please them

Provides first call resolution, while following strict procedures that meet compliance guidelines

Identifies and offer customers the products and services that they need and want to succeed financially

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