Customer Service Representative
Accenture
Manila, Philippines
3d ago

Job description

  • Advocating for and promoting the leading energy provider by delivering exceptional quality customer service to new and existing customers.
  • Identifying opportunities to grow customer base through transferring potential new customers / accounts or retaining existing customers to the Inbound Sales team.
  • Keeping customer at the center of the consultant’s thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues and managing exceptional cases or complaints effectively
  • Responding to customer enquiries across all fuel, product and enquiry types for the consumer segment through a variety of communication channels.
  • Delivery of an exceptional customer experience through efficient, effective and accurate identification, processing and resolution of customer issues which results in first contact resolution;
  • educating to prevent future issues or transferring the customer to the relevant department.

  • Positively contributing to the Customer Services culture through active participation and support of the team’s vision and contribution to Retail wide objectives and initiatives.
  • Keeping abreast of changes and taking responsibility for personal development by leveraging feedback, information and coaching opportunities to support improvements.
  • Ensuring all sales practices meet industry regulatory requirements and company's internal policies as a minimum standard.
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