Customer Svcs Representative
Makati City, National Capital Region, Philippines
5d ago

Job ID 51507 Posted 24-Nov-2021 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Makati City - National Capital Region - Philippines POSITION SUMMARY : The Customer Service Representative will process facility maintenance work orders efficiently and accurately through our FacilitySource support software while providing excellent customer service to clients and vendors in a team environment.

This role can be home-based (or work in the office), pending satisfactory performance and a home office environment with adequate internet access and limited distractions. DUTIES & RESPONSIBILITIES :

  • Generates and dispatches service request work orders for completion by vendors or technicians.
  • Consistently provides a positive, all-inclusive customer experience by owning every customer experience focusing on and driving toward superior customer service
  • Consistently shows commitment toward achieving key performance indicators
  • Uses critical thinking to solve problems, provide guidance and find solutions for multiple customers
  • Documents client maintenance issues accurately in a timely and professional manner
  • Communicates with service providers and client locations to ensure work order status and quotes are accurate
  • Maintains a positive attitude with peers and while taking accountability for actions
  • Follows established guidelines for operating procedures, quality, and productivity
  • Effectively responds to and follows through on commitments with a focus on quick turnaround
  • Builds a proven track record and reputation for achieving results through an emphasis on detail and follow through

  • Knowledge, Skills & Abilities : Accomplishing work in an organized manner according to priorities
  • Strong attention to detail
  • Multi-tasking ability to actively listen and type notes simultaneously
  • Excellent verbal, listening, and written communication skills
  • Capability of learning and navigating work order software system
  • Record of outstanding attendance and work performance
  • Driven and passionate to perform at high levels
  • Ability to work in a team atmosphere
  • Computer navigation skills; ability to type 30 WPM
  • Willing to be assigned at M1 Tower Makati
  • Willing to work on permanent night shift schedule and / or shifting (during training only)
  • Hybrid work arrangement depending on performance and / or government mandate
  • EDUCATION & EXPERIENCE : High school diploma or general education degree (GED) required. Minimum two years of related experience.

    Dispatching, order processing, customer service or related experience preferred WHY WORK FOR US : FacilitySource knows that the best thing we can do to make our clients happy is to make our employees happy.

    What We Do CBRE FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors.

    CBRE FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients’ money and get the most out of their facilities, while offering peace of mind.

    Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.

    Our Culture Maintaining our facility management solutions starts with our employees. We take the time to foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and creating an enjoyable workplace.

    Our biggest assets are our employees and we are always looking for ways to support a positive employee experience. Whether it’s through our business casual dress code that includes jeans every day, our recognition programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.

    Benefits and Employee Offerings Our tagline is UP. AND RUNNING. We keep our clients’ facilities running smoothly with our facility support solutions.

    And, we keep our employees UP. AND RUNNING. By offering a wide variety of professional development courses to enhance job efficiency while promoting professional growth.

    Come explore the variety of employee benefits. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.

    Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

    Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

    CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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