Junior Account Manager (Night Shift)
Filta
Ortigas, ph
2d ago

Job Description

How would you like to support the operations of a fast-growing Australian BPO consultancy adding immense value to both their Australian clients and their Filipino workforce?

At Filta, we’re all about helping our clients build high-performance teams, regardless of where on earth the staff are based.

Specialising predominantly in eCommerce and Digital Marketing, we are building a reputation for finding great talent and helping our clients create the best global workforce they can regardless of whether it’s here in the Philippines, or in any other location across the globe, in our homeland of Australia or through our project-based outsourcing arm.

Demand for what we do is getting higher but we need to continue to provide exceptional client and staff service and support! Because of this, we’re looking for an ambitious, driven, and fast-moving Engagement & Administration Coordinator / Junior Account Manager who is obsessed with attention to detail, to work closely with our clients and their team members.

Reporting to the Country Head of Operations, you’ll be responsible for assisting in supporting all facets of Filta’s operations in the Philippines.

Working predominantly with internal teams, BPO providers, external suppliers, international clients and their Filipino staff, you’ll be expected to -

  • Assist with managing the Filta Philippines operations from the front with effective leadership both strategic and operational.
  • Assist with successfully drive Filta’s business plans and strategies in the Philippines and in turn efficiency, productivity, profitably, and success
  • Provide assistance with management of all facets of the Philippines operations and to be a strategic representative of Filta’s management team in the Philippines
  • Provide assistance to our client's team, local leadership, mentorship, support and guidance to ensure high performance, their wellbeing and growth
  • Being one of the local points of escalation for suppliers, clients and staff
  • Assist with administration, project coordination and marketing administration support
  • Want to know what we think your days will look like? Well, we think on any given day you’ll be :

  • Providing operational management in line with company strategy, policies and values
  • Ensuring all team members are meeting their role objectives, KPIs, and company policies and values. This will be done through regular meetings, reviews, coaching sessions etc.
  • Being a point of escalation for local management and people issues
  • Actively working with clients to understand their long term company goals, helping them build successful offshore staffing strategies, and working with internal teams to ensure client success and in turn growth
  • Working closely with BPO providers to ensure agreed SLAs are met, issues escalated and developing / implementing effective processes are put in place to deliver a frictionless workplace for staff
  • Being involved in conversations with internal management and staffing, clients, BPO providers, suppliers, and provide insight, strategy and suggestions
  • Creating newsletters, building induction plans and creating and implementing social club activities.
  • Requirements

    Because of what we offer and how we deliver it, we’re not looking for your standard Engagement and Administration Officer.

    We want to find someone with the rare blend of being solutions based on the ability to solve problems while still working with purpose, pace and precision.

    Ideally, you should have :

  • At least 3 years’ experience as a Project Coordinator / Junior Account Manager or similar role
  • Experience working in a BPO environment is desirable
  • Excellent command of the English language, both written and verbal
  • A history of taking on new challenges, sticking with them and succeeding we want to see you have the gumption to take on something, go through the pain and come out the other side winning.
  • A genuine interest in new workforce solutions and an understanding of how pragmatic businesses are building teams of tomorrow.
  • Best practice process implementation and improvement is a must.

  • A natural desire to work with the 3Ps Purpose, Pace, Precision.
  • What is absolutely important to us is finding someone with :

    Commercial Acumen we’re still small but we know we have something very special. Because of this, we are wanting people who can see this specialness and treat it like their own.

    You’ll be thinking like a business leader when making decisions, building solutions, deciding on who to work with and how to work with them.

    This means you’ll have good business nous and an ability to see the commercial realities from the eyes of the clients and Filta.

    Super driven

    we’re looking for someone who moves with purpose and always looking for more to do. Everyone in our team moves fast, and we are expecting you to move if not as fast, then faster.

    If you’re looking for a cruisy job, close this ad and go to the next one.

    Client first mentality because of what we do and how we do it, a transactional Engagement & Administration Officer, only interested in ticking their KPIs or just doing the bare minimum won’t work.

    The only way to be successful in this role is to put the client first. The right person for this role will understand how to negotiate with people, make compromises, think outside the square for solutions, and find that happy medium where everyone wins.

    Confident in making decisions and owning mistakes

    we want some who truly believes they are as important as anyone else in the team and that their opinion matters. This means we want someone who can make decisions (right or wrong), take charge, own their mistakes and learn from it.

    We’re here to support and guide you, but ultimately as the Account Manager, you are the master of your own destiny.

    Great with details

    there are many things that go on in Filta every day some big and some small. You’ll need to be across our business, know every corner of it, and work with us to make it the best it can be.

    This means you’ll be working actively with your team to know the business intimately, empower them to make improvements and decisions, and report to management with the view to constant process improvement.

    Benefits

    As a growing business with a massive amount of passion and potential, we will be asking you to take a punt on us as much as we are on you.

    However, we have some awesome benefits to help you be successful in this role. These include :

  • 7 : 00pm to 4 : 00am Monday to Friday shift
  • Additional annual leave based on long term tenure
  • HMO for you and one dependent within the first month
  • 20 combined SL / VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
  • Short- and long-term company incentives to promote camaraderie and teamwork
  • Leadership training if required
  • Career growth with additional strategic responsibility
  • Monthly social activities paid by the company such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc
  • Monthly 1 hour 'at desk massage' paid by the company (after GCQ)
  • Attending & running our Saturday digital events (6 annually) - exposing you to the eCommerce ecosystem in Manila.
  • Want to join the #FiltaFam?

    ANSWER OUR ASSESSMENT FORM HERE : https : / / forms.gle / 5Pitd2WLgPFrDSVZA TO BE CONSIDERED.

    Requirements

    Because of what we offer and how we deliver it, we’re not looking for your standard Engagement and Administration Officer.

    We want to find someone with the rare blend of being solutions based on the ability to solve problems while still working with purpose, pace and precision.

    Ideally, you should have : At least 3 years’ experience as a Project Coordinator / Junior Account Manager or similar role Experience working in a BPO environment is desirable Excellent command of the English language, both written and verbal A history of taking on new challenges, sticking with them and succeeding we want to see you have the gumption to take on something, go through the pain and come out the other side winning.

    A genuine interest in new workforce solutions and an understanding of how pragmatic businesses are building teams of tomorrow.

    Best practice process implementation and improvement is a must. A natural desire to work with the 3Ps Purpose, Pace, Precision.

    What is absolutely important to us is finding someone with : · Commercial Acumen we’re still small but we know we have something very special.

    Because of this, we are wanting people who can see this specialness and treat it like their own. You’ll be thinking like a business leader when making decisions, building solutions, deciding on who to work with and how to work with them.

    This means you’ll have good business nous and an ability to see the commercial realities from the eyes of the clients and Filta.

  • Super driven we’re looking for someone who moves with purpose and always looking for more to do. Everyone in our team moves fast, and we are expecting you to move if not as fast, then faster.
  • If you’re looking for a cruisy job, close this ad and go to the next one. · Client first mentality because of what we do and how we do it, a transactional Engagement & Administration Officer, only interested in ticking their KPIs or just doing the bare minimum won’t work.

    The only way to be successful in this role is to put the client first. The right person for this role will understand how to negotiate with people, make compromises, think outside the square for solutions, and find that happy medium where everyone wins.

  • Confident in making decisions and owning mistakes we want some who truly believes they are as important as anyone else in the team and that their opinion matters.
  • This means we want someone who can make decisions (right or wrong), take charge, own their mistakes and learn from it. We’re here to support and guide you, but ultimately as the Account Manager, you are the master of your own destiny.

  • Great with details there are many things that go on in Filta every day some big and some small. You’ll need to be across our business, know every corner of it, and work with us to make it the best it can be.
  • This means you’ll be working actively with your team to know the business intimately, empower them to make improvements and decisions, and report to management with the view to constant process improvement.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form