Sr. Enterprise Account Engineer, Media
Virtual, US
16h ago

Job summary

Are you interested in joining a growing team based either in the Portland Tech Hub, the Silicon Valley or a virtual location that is focused on helping broadcast and online streaming companies get the most out of AWS Elemental media processing and delivery products?

Do you have direct customer experience, working with technical teams to deploy enterprise solutions? If so, this may be a great position to consider.

AWS Elemental is helping the top names in Media and Entertainment build video workflows that integrate both on-premises encoding products and cloud-based video encoding and delivery services, to create compelling video-driven experiences for their customers. Come join our team!

Specialized Media EAEs work across all AWS Elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy enterprise video workflows.

Along with a Specialized Media TAMs, the Specialized EAE role assists in driving long-term success for key enterprise accounts.

The EAE develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers achieve operational reliability, resiliency, and scalability.

Depending on customer needs, they may work closely with Specialized Solutions Architecture or AWS Professional Services teams, with the EAE focusing on operational success.

The EAE becomes a primary technical resource for AWS Support and AWS Elemental Support, during production operation of these media workflows.

While a Specialized EAE is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.

Most importantly, Specialized EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer.

As a Sr. Specialized EAE, you will :

  • Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
  • Participate in the on-boarding and off-boarding requirements of assigned key customers
  • Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
  • Interface with customer project managers and technical owners to understand key technical and operations requirements
  • Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
  • Work with Engineering managers to ensure delivery of product features to meet customer technical requirements
  • Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations, to verify technical integration of products into customer workflows
  • Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations
  • Work with designated support engineers to raise the customer experience bar with 24x7 support, this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team.
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