Premium Associate
Lapu Lapu City, PH
6d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Premium Associates with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Graduate of a 4-year bachelor’s degree course preferably business / finance r other related courses (Internal / external)
  • Candidate must meet job expectations and pass all performance metrics in his / her current team (Internal)
  • Above average written and verbal communication skills. Ability to converse effectively using English language
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate good problem-solving skills
  • Speedy key boarding skills of at least 35 words per minute and strong attention to details
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
  • Candidate must have a basic spreadsheet skill
  • Nice to Haves :

  • Excellent verbal and written communication skillsAbility to compose a grammatically correct, concise and accurate paragraph or requestAbility to correctly document different banking transactionsAbility to understand Canadian slang particularly the terms used in the banking environment
  • Ability to proactively respond to situations or banking requestsDecision makingFollow up questionsInfluencing others to act in the best interest of the clientsIs patient in handling difficult clients
  • Ability to multitask in the given standard handling time.
  • Ability to understand simple financial process or principles
  • Ability to fully grasp financial terminologies and transactions
  • Able to follow product and process protocol
  • Able to determine the proper follow up questions for a specific transaction
  • On the job you will :

  • Review, analyze, interpret and validate non-complex billing and / or commissions work
  • Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
  • Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration systems
  • Allocate client premium payments accurately and in a timely manner on the applicable administration systems
  • Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and / or completion of required coding on applicable admin system / s
  • Validate premiums in preparation for client renewals
  • Reconcile financial statements to the ASO Billing system
  • Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to
  • Resolve any billing / payment related issues including outstanding payment, billing issues
  • Managing of non-complex inquiries coming from the client and / or different departments within Group Benefits
  • Consistently achieving established service commitments including both individual productivity / quality goals and service standards as defined by the department's clients
  • Other tasks / responsibilities as assigned / required
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
  • Learn more about opportunities with us at

    If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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