Executing service fulfillment Tier 1 activities based on the identified service level agreements (SLA) for a given function associated with the client’s products and services including back-office system data records management
Providing support to the program or a defined set of programs by exhibiting and sharing knowledge on the enterprise, business system and industry assigned to
Ensuring configurations meet customer expectations as well as industry and product standards
Supporting customer activations and configuration adjustments as required for management acceptance testing
Ensuring local configuration of network equipment (both customer premise and network) with direct supervision of Tier 2 Engineers using thorough routing concepts skill set including Cisco, Juniper, and Nortel and ADTRAN platforms.
Performing service fulfillment activities for a given function with full supervision including :
Learning and understanding the client’s products and services, navigational tools of all the applications needed in the processes
Observing the SLAs and performance measurements assigned
Participating and implementing operational maturity initiatives
Escalating issues and seeking advice when faced with non-standard issues / problems
Interacting largely with own workgroup but may interact with users around first line queries / requests
Performing a variety of duties and accountabilities as business need dictates. Read more of the job description Read Less
Graduate of any course, preferably IT-related courses (ECE, Computer Engineering, IT)
6 months to 1 year of work experience in a network support, network engineering, implementation engineering, NOC support / engineering or network IT support role is needed
Excellent English communication skills (written and verbal)
Knowledgeable in process diagrams, process-flow diagrams and detailed job documentations
Proficient in Microsoft Excel and Access
CCNA trained / certified is preferred
Attention to detail
Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job description
Proactivity, flexibility and adaptability to changing work environments, task assignments and priorities
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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