This post reports to the Intranet Content Supervisor and Assistant Manager. He / She will be part of the team responsible for the Firm’s Intranet.
Aside from being responsible for their daily operations, the Connect Services specialist is expected to provide expert consultancy in the technical areas of all services.
This will include research and development of technical solutions for overcoming technical issues, producing deliverables that fall within their area of expertise, and training / assisting team members and users on best practices.
Our Functional Area Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.
Our team comprises of three functions : Business Services who maintain, develop and support our enterprise systems, Operations who design, build and support our communications and data centre operations, and Support Services who provide desktop, meeting and training support in the Firm’s offices.
Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.
Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security.
We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices.
Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.
Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.
Duties and Accountabilities1
Update and track content on the Firm’s intranet
Work closely with Content Contributors throughout the designated region to ensure timely information updates
Understand information architecture of the Intranet site
Ensure content for the Intranet is uniformly and accurately tagged
Escalate content gaps or non-uniform information requests to the Intranet Content Supervisor
Manage content priorities to ensure timely information updates for mission-critical’ information
Conduct tests on third-party solutions employed by the Firm
Conduct end-user training and explain system functionalities / limitations / behavior of the Intranet / Extranet
Site Building including ad hoc requests (not limited to projects / migration efforts); may include beta tests on templates
Understand the Firm’s Business Services’ processes and systems and answer information requests
Create and maintain process documentation
Evaluate the technical expertise needed for the team to function properly in daily operations, and to train / maintain that level of knowledge
Research / Discover better and more efficient ways to do technical tasks
Pioneer ways for the tech to meet new business requirements as they come
Ownership and maintenance of technical documentation that will be used by the team and users
Ad hoc and regular training of both team members and users over phone, classroom, and webex
Graduate of Computer Science, Management Information System, Business Administration, or any related courses
Excellent organization and task management skill
Is flexible with work hours (able to adjust to cover EMEA and NY hours)
Web production environment experience a requirement, passion for potential of the Web as an information-sharing / collaboration tool required.
3 to 5 years of experience with MS SharePoint 2007 / 2010 / 2013 or WordPress
3 to 5 years website or intranet experience
2 to 3 years of training experience (preferred but not required.)
Skill in working with web browsers, website development and content management tools
Strong written and verbal communications skills; outstanding telephone and email courtesy
Team player, can do’ attitude, willing to learn new technology
Can work with little supervision
Ability to make administrative / procedural decisions and judgments
Computer skills : MS Office HTML (preferred but not required)
Language Skills welcome including German, French, Japanese, Chinese, Russian and Spanish.
Overtime maybe required and should be expected to meet deadlines; advance notice will be given whenever possible
Regular predictable attendance required
Location & Reporting
This role role will be based in Manila, Philippines
This role reports to the Manager
1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.