CSR and TSR
Acquire Asia Pacific Incorporation
Metro Manila / NCR, SG
3d ago
source : Monster

Day Shift openings : Â

Customer Service RepresentativeÂ

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

  • As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organizationâ€
  • 153;s growth and success.Â

    As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

    A SNAPSHOT OF YOUR ROLEÂ

  • You’re the genie that fulfils our customer’s needs. As a Customer Service Representative, youâ€
  • 153;ll represent the account and interact with clients through inbound and outbound calls and ensure their service- or product-related problems are addressed in a timely and efficient manner.

    You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.Â

    Your day could see you : Â

    • Engage with existing customers through inbound and outbound phone calls with the end goal of migrating their accounts and services to the current brandsÂ

    • Recommend solution based on customer needsÂ

    • Answer customer questions regarding products and services offeredÂ

    • Meet individual & team KPI targetsÂ

    • Participate in training sessions and other activities aimed at development and improvementÂ

    • Perform other related duties as assigned by managementÂ

    A BIT ABOUT YOUÂ

    • Previous BPO experienceÂ

    • Customer ChampionÂ

    • Demonstrates One Team BehaviorÂ

    • Disruptive ThinkingÂ

    • Communicates EffectivelyÂ

    • Telco CompetenceÂ

  • We’re an award-winning global outsourcer providing a suite of contact center and back office services. Weâ€
  • 153;re proud of our success as Australia’s largest outsourcer to the Philippines and as our Technical Support, youâ€
  • 153;ll continue to drive success for our accounts.Â

    As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

    A SNAPSHOT OF YOUR ROLEÂ

    Your role includes, but not limited to the following : Â

    • Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and answer customer inquiries and transfer calls to the appropriate department as necessaryÂ

    • Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolutionÂ

    • Answer customer inquiries and transfer calls to the appropriate department as necessaryÂ

    • Ensure customer satisfaction by providing exceptional customer serviceÂ

    • Create, maintain and update customer records with complete and accurate informationÂ

    • Contribute to the development and maintenance of standards, policies and procedures regarding customer serviceÂ

    • Perform other related duties as assigned by managementÂ

    A BIT ABOUT YOUÂ

    • Technically competent in the area of expertise, e.g., VOIP, Networking, etc.Â

    • Strong customer service skillsÂ

    • Good organizational skills and the ability to multitask and prioritizeÂ

    • Ability to manage sensitive and critical customer and client informationÂ

    • Excellent verbal and written communication skillsÂ

    • Problem solving and decision making skillsÂ

    • Experience in web based applications, Windows and MS Office applications (Word, Excel)Â

    • One or more years of experience in customer service in a high volume, fast paced environment preferredÂ

    WHAT WE VALUEÂ

    We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Â

     One Team : We share common goals and trust each other and collaborate to deliverÂ

     Our People Are the Difference : Building environments where people can thriveÂ

     Disruptive Thinking Everyday : We see and create opportunities, move fast and set our own course.Â

     Crazy about Our Customers : Let our customers know, through great service, products and experienceÂ

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.Â

    PROMO : Bring as many friends as you can and win P100 worth of GC from each of your referrals. Walk in to our recruitment sites (WCC, BETA, 1800 and BTC / UPTOWN) from November 25, 2019 to December 13, 2019.

    For faster processing, text : CS / TSR(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043Â

    Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.Â

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