BPO Sales Coach/Trainer
Magellan Solutions Outsourcing, Inc.
Mandaluyong, PH
2d ago
source : Bossjob
  • Delivery of training requirements mostly for outbound sales campaigns
  • Conduct sales coaching and motivational training for trainees who have gone live on the floor
  • Work closely with Operations and QA to identify training opportunities and performance improvement strategies
  • Run in-depth analysis (e.g. TNA, RCA, leads analysis, scripting and verbiage, etc.) to identify challenges and issues more specifically and chalk out more targeted action plans
  • Create, develop and deliver modules based on a specific needs arising from escalations, QA findings or operational request
  • Share and communicate expertise on the requirements of a campaign from a training perspective during the pre-launch stages.
  • Must be a college graduate of any degree or specialization
  • At least two years’ experience in a sales coach capacity or trainer role in the BPO industry handling outbound sales campaigns
  • At least two years’ experience as an inbound / outbound sales agent
  • Good interpersonal & people management skills
  • Highly driven, persuasive and assertive
  • Note : Salary and compensation packages may vary on your qualifications. It will be discussed on your hiring process .

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