Guest Experience Manager
Accor
Manila, National Capital Region, Philippines
5d ago

Job Description

This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Ensures our Accor Live Limitless members are recognized upon arrival, receiving a warm greeting and appropriate assistance.

Work Experience

As the project leader, he / she should support Front Office Manager to lead and grow all Guest Experience initiatives within the property

Focuses on guest satisfaction when identifying business improvement opportunities

Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools : VOG, Local Measure, Accor Customer Digital Card, ResaVision )

Conduct weekly HOD meeting to communicate performance, support and follow up on action plans

Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences

Benefits

Employee benefit card offering discounted rates in Accor Hotels worldwide

Develop your talent through learning programs by Academy Accor

Opportunity to grow within your property and across the world

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

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