Fraud Analyst
Shopee
Manila, Philippines
4d ago

Job Description :

  • Investigate and understand behaviors of fraudulent people and acts
  • Detect unusual buying / selling pattern that deviate largely from normal buyers’ and sellers’ behavior
  • Ensure to review and clear FMT daily
  • Answer Sales Force tickets with proper knowledge
  • Clear User Reported List for report Scammers / Directing outside Shopee
  • Do offline checking either from regional and / or other source like social media
  • Aim to have good result of productivity
  • Perform other similar and related duties as required or directed
  • Requirements :

  • Bachelor's Degree Graduate of any course
  • Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities
  • Can handle complex situations - basic problem solving skills
  • Capable of handling sensitive personal information
  • Good organizational skills needed to manage a high volume of assigned cases
  • Proficient with the insurance procedures, regulations and investigation methods
  • Amenable for shifting and flexible in working schedules
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