Quality Officer (Travel and Accommodations Account)
We are looking for a to join our growing family. Come home and start your #BeHappier journey with Teledirect today!
Top reasons to work here :
Above-industry average salary
Group life insurance starting on day one
HMO benefits on day one + 1 free dependent after 6 months
Monthly performance bonuses upon regularization
25% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
You are also required to perform these job functions :
Coaches and develops all the assigned representatives
Coordinates the phone, email and live chat interactions with the data from the servicing system to ensure that the customer receives timely, accurate, and complete information
Acts as a resource and advisor to the account and the team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers' needs and requirements
Acts as a resource and advisor to the training department through identifying training deficiencies, trends, gaps and additional needs, through performing various forms of call monitoring
Who are we looking for?
At least 1 - 3 year(s) of relevant working experience
Excellent verbal communication skills in English language is essential.
Experience in working with customers
Experience leading, inspiring and motivating others to meet goals and metrics.
Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT / NPS / VOC / other related metrics)
Works well in ambiguity and embraces the adventure!
Who is Teledirect?
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain.
We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-
facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
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