Technical Analyst 2-Support (SuiteCloud) - Q1/2023
2d ago
  • Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers.
  • Conduct troubleshooting of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not.
  • Gather details regarding Customer processes to be able to determine how we can best Support and give direction.
  • Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the SuiteCloud Product area and general operations.
  • Work with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround.
  • This is bound by processes but all of which aims to give quality service.

  • Adapt to the fast paced nature of the NetSuite Cloud Based Software and new proprietary technologies and innovations are being pushed yearly.
  • Technical Skills

  • Above average JavaScript Knowledge
  • Knowledgeable HTML / CSS, SQL is a plus
  • Basic Scripting / Programming skills
  • Flowchart / Program Logic Formulation
  • Familiar with Integration / WebServices concepts (ex : XML, SOAP request / response)
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