Technical Analyst 2-Support (SuiteCloud) - Q1/2023

Oracle

MAKATI CITY, METRO MANILA, Philippines

2d ago

Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers.

Conduct troubleshooting of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not.

Gather details regarding Customer processes to be able to determine how we can best Support and give direction.

Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the SuiteCloud Product area and general operations.

Work with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround.

This is bound by processes but all of which aims to give quality service.

Adapt to the fast paced nature of the NetSuite Cloud Based Software and new proprietary technologies and innovations are being pushed yearly.

Technical Skills

Above average JavaScript Knowledge

Knowledgeable HTML / CSS, SQL is a plus

Basic Scripting / Programming skills

Flowchart / Program Logic Formulation

Familiar with Integration / WebServices concepts (ex : XML, SOAP request / response)

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