Customer Service Expert (Disputes)
Wells Fargo
Manila, National Capital Region, Philippines
5d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

About the role

Internally known as Research and Remediation Representative, the Customer Service Expert (Disputes) conducts a reasonable investigation using relevant information on consumer disputes received within 30 calendar days of receipt or by the date identified as the due date for Wells Fargo's response.

The investigation process includes the following :

An authentication of the consumer identifying information.

A review of all images, documentation, and information provided

A comparison of the disputed information to all available information that could contain information relevant to the consumer's dispute.

A review of underlying internal documentation relevant to the dispute.

Documenting items reviewed that were relevant to the investigation, and the outcome of the decision.

Researching and responding to customer inquiries regarding their trade line reported to credit reporting agencies for credit card portfolios.

The work involves account and customer information research and update within committed turnaround time.

Responsible in receiving and closing moderately complex processes or functions.

Completes work assignment within an established set of internal guidelines and compliance / regulatory requirements.

Performs a variety of operational tasks such as entering transactions, updating information, verifying accuracy, and resolving customer issues using multiple resources or online systems.

Tasks require coordination of information with various internal and external customers for case resolution / closure.

Market Skills and Certifications

Finished at least second year college

With at least 2 years of BPO experience

Experience handling claims and disputes is an advantage

Willing to work night shift and shifting schedules

Willing to be assigned in McKinley Hill, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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