No two days are the same in Customer Service and Support at Microsoft. We engage in solving challenging and complex problems, we collaborate and share learnings with each other and innovate on solutions to enable our customers make the most of Microsoft products.
Our team is geographically distributed; we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding and we are looking for talented people with a growth mindset, a passion for solving complex issues and obsession to customer happiness.
Besides technical talent, we also look for engineers with a run for the fire behavior people who thrive under difficult and challenging circumstances, who loves to get involved in difficult situations and at the same time learn.
If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
Our culture is built around attributes that drive our every decision, and our every action. we value all perspectives and reward individuals that poke at the edges of what they know to be true.
We are seeking people that think differently and are biased toward action to accomplish great things. Role Description You will be accountable for providing an outstanding technical support experience to our business customers.
From problem identification to full resolution, you will own and manage your cases over the phone and Web. When needed, you will transfer your cases to your colleagues or involve subject matter experts, or escalate to Engineering (Product Groups) or Management.
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
You will be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.
Every day you will have to make judgment calls regarding your case load, how to prioritize it, how to maximize your effectiveness, how to set time aside to learn about our new products and technologies and evolve as a professional.
You will also participate in various training sessions, and internal technical events as they become available.
Soft Skills requirements : You approach things with a growth mindset genuine desire and motivation to learn and develop yourself.
You embrace challenges, and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win.
You love customers, and are obsessed with them - a genuine desire to help under challenging circumstances. In addition, you possess strong communication skills, ability to work on a team environment, problem-
ability engage and collaborate effectively with others to resolve complex problems. Finally, you should be able to handle high pressure situations well maintain calm and composure on stressful situations is a must.
Your ramp-up in this position will be much faster if you have technical experience and knowledge working in databases including SQL Server, Oracle, MySQL, PostgreSQL, etc.
If you have growth mindset, you are a strong believer that knowledge can be developed with effort and persistence. This is what we value most.
You will just need to be able to demonstrate that to us. Other qualifications and experience : - Degree in Computer Science, or equivalent in work experience.
3 to 5 years of prior product / customer support experience.- Language Skills - Proficiency in the English language, written and spoken.
Knowledge in capacity planning and sizing SQL Server environments - Knowledge in high availability configurations with failover clustering.
Examples - Monday to Friday, from 10 AM to 07 PM, or 09 AM to 06 PM depending upon business needs.