Service Desk Support Voice | Fresh Graduate | Start ASAP!
Yondu Incorporated
Philippines
1h ago
source : Monster

Job Description :

Hi IT Professionals! RocketSearch Inc. (formerly Yondu Software Lab, a company owned by Globe Telecom and Xurpas) is URGENTLY Hiring for Service Desk Voice Support to be based in BGC / McKinley / Boni / Cubao / Eastwood site!

Job Responsibilities :

  • Provide first level of support for customer and system incidents and requests using basic technical and service knowledge
  • Assume initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
  • Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
  • Ensure proper documentation for all problems, incidents and requests
  • Follow up on incidents to ensure customer satisfaction
  • Monitor issues until they are closed
  • Demonstrate a good understanding of the customers business needs and applying them to the management of system events & incidents
  • Execute test plans or scripts
  • Develop and maintain an understanding of customer Service Level Agreements
  • Qualifications :

  • Candidate must possess at least a Bachelor's / College Degree , Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Technology or equivalent.
  • No work experience required.
  • Desire to work in an information systems environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to work as a team member
  • 30 Full-Time position(s) available
  • How to Apply :

  • Click 'Apply Now' and expect a call from us right away
  • Message ME your Name / Educational Attainment / Availability for Phone Interview to (0917-507-1251)
  • Apply
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