Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
Identify and investigate unauthorized / suspicious fraud claims and high-risk transactions within customer and merchant account
Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks
Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner
Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Analyze complex information and make sound decisions
Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
Balance customer interests with the interests of American Express
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
Communicates effectively, oral and written, to review and document necessary information
Shift Timing :
0730 IST to 2359 IST (Rotational) Sat / Sun Fixed Weekly Off
Graduate (preferred commerce background & no regular MBAs)Online typing Test - 28 wpm with 85% accuracy
Analytical mindset with attention to detail, high degree of accuracy & ability to multitask effectively
High level of customer sensitivity, commitment, service orientation & highly result oriented.
Strong knowledge of MS Office tools & applications will be preferredAmex product knowledge desirable
Preferred Experience 1-3 years
Good written & spoken communications including conversational ability.
Additional Details :
Location : BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig . Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually.
From there your training and / or work will be remote until the situation with Covid-19 allows us to move back into our building. *
Workplace Flexibility : Full time. Shift flexibility requirements temporarily some shifts may be worked remotely
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Work From Home Requirements : Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.