IT Surveillance
Mandaluyong, Metro Manila, Philippines
4d ago

Role :

This Surveillance Technician role is to work as part of a team that provides operational support for in our evolving environment.

In addition to direct operational responsibilities, the selected candidate will participate in developing the operational models, processes and procedures required to maintain and support systems for our organisation.

The successful candidate needs to be able to meet our high standards for quality, versatility and integrity while being able to adhere to our tight deadlines and time constraints

Reporting directly to I.T Service Desk Manager the incumbent will need to ensure all responsibilities are completed successfully and delivered.

Responsibilities :

  • Ongoing maintenance and administration of assigned systems
  • Adherence to policies, processes and procedures within the designated areas of responsibility.
  • Assist with execution of projects related to areas of responsibility.
  • Provide support for the Surveillance environment; hardware, operating system and applications
  • Respond to and resolve escalated help desk requests
  • Develop and maintain documentation for procedures, processes, designs and builds.
  • Provide training and support to other members of the IT organisation
  • Deploy software and patches in accordance with an agreed deployment schedule
  • Develop and maintain documentation for infrastructure procedures, processes, designs and builds.
  • Provide training and support to other members of the IT organisation
  • Requirements

  • 3+ Year experience in Service Desk
  • 1+ Year experience in Technical Surveillance Support
  • 1+ Year experience in supporting Surveillance Hardware
  • Preferred experience with IP cameras
  • Working experience with maintaining surveillance environments
  • Preferred knowledge of Windows Server O / S
  • Working knowledge of surveillance hardware
  • Desirable Qualifications

  • Milestone or Axis qualification
  • ITIL certification
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