Corporate Helpdesk Engineer
TPG Telecom
Pasig, PH
3d ago
source : Bossjob
  • Dayshift! Enjoy work / life balance with no graveyard shift and have two (2) consecutive rest days guaranteed
  • Competitive salary package including allowances + healthcare + incentives and a Sign On Bonus
  • Temporary work from home during Community Quarantine for successful applicants with a stable internet connection >
  • 10 Mbps speed.

    Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.

    TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.

    Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

    We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.

    Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

    The Corporate Helpdesk Engineers are fully responsible for handling incoming / outgoing calls and emails of our Enterprise (Corporate & Government) customers assisting / helping them with their service difficulties with our products and services.

    High level responsibilities include :

  • Monitor, optimize network performance, and provide user support
  • Provide first level contact and convey network resolutions to corporate customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Walk customers through problem solving process
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Make informed decisions about a wide range of complex business and technical issues.
  • Job Qualifications :

  • A Bachelor’s / College Degree in Computer Science, Computer Engineering or relevant discipline. 2021 / 2022 College Graduates are encouraged to apply as well.
  • Experience in troubleshooting / supporting enterprise networking services & products
  • General understanding of network LAN, WAN, and VoIP (CISCO knowledge is preferred but not a necessity)
  • Active interest in learning and maintaining technical skills & knowledge
  • Strong verbal and written communication skills
  • Good interpersonal skills and able to work within the team
  • How we work

    As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.

    What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.

    Working at TPG means taking on new and exciting challenges that help you grow and develop your career.

    Interested? Send your resume today, we are excited to hear from you!

    TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

    Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

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