Security Tools Monitoring Analyst
Global Payments
Quezon City, Metro Manila, Philippines
5d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

  • Serve as the initial point of contact for all issues related to security tools and
  • technologies.
  • Perform real-time monitoring of availability and operations of security tools and technologies.
  • Review and understand technical and operational documentation.
  • Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools' health.
  • Report observed issues or outages using the standard ticketing system.
  • Perform initial troubleshooting, symptom documentation, initial issue isolation.
  • Escalate issues to next level support.
  • Triage emails and tickets (incident, request).
  • Attend meetings and escalation / bridge calls.
  • Prepare internal RCA document.
  • Prepare and deliver turnover reports and communicate with the other shift colleagues to ensure continuity in support.
  • Provide assistance as directed to incident response or other technology teams.
  • Provide evidence as directed, to support audit and compliance initiatives.
  • Learn and contribute to Security Engineering policies and procedures.
  • Develop effective teamwork skills.
  • Recommend improvements to operations and monitoring processes.
  • Continue self-development of knowledge, skills and abilities to better support execution of the Security Engineering team.
  • Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

    Applicants to roles based in the United States Only :

    Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19.

    Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities.

    Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.

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