Customer Solutions Representative
Wells Fargo
Manila, National Capital Region, Philippines
3h ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.

About the Role

This HR CSR position is primarily responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment.

The calls are related to questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources.

This CSR uses traditional and online human resource systems to document transactional work and educate team members on human resource related topics.

Responsibilities

Responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment

Will provide support through calls regarding questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources

Will be using traditional and online human resource systems to document transactional work and educate team members on human resource related topics

Market Skills and Certifications

Essential Qualifications :

Candidate must be a college graduate or has completed 2 years in college

Candidate must have at least 1 year of customer service experience in a contact center environment

Candidate must have excellent communication and customer service skills

Candidate must be amenable to work on a rotating shift / night shift

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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