Platform Design and Delivery Translates business and operational requirements of business owners and stakeholders into appropriate functional and technical specifications and requirements.
Designs the platform capabilities, service flow, and architecture according to what best meets the specifications and requirements.
Aligns the platform design with the business' product and service roadmap. Provides the estimated timelines and costs for each project to the sponsor for business casing.
Drives the delivery of platforms together with project management, procurement, IT, and network groups, ensuring on time, on spec, and on budget execution.
Manages constraints, challenges, and changes that affect the platform delivery Capability Roll out Drives utilization of existing platforms by business partners through recommendations that apply existing platform capabilities with business needs Leads process improvement initiatives for more efficient and streamlined use of a platform, allowing for faster and more effective roll out of new services.
Platform Roadmap Monitors and provides inputs for the development of new service roadmaps, breakthrough ideas, and business opportunities.
Develops platform capability roadmaps in view of anticipated or emerging technologies. Recommends and identifies building or decommissioning a platform capability.
Drives development of new capabilities to deliver an expanded or enhanced platform portfolio. Platform Administration Oversees the following functions delivered by IT and Network Service Management to protect the performance of existing platforms : Service Level Management Availability Management Service Continuity Management Capacity Management Incident Management Problem Management Change Management Configuration Management