Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
We are actively seeking a Supervisor to lead our Software Quality Assurance team. This individual will support our Professional Services Team very closely during the implementation stage.
The successful candidate will be a detail-oriented professional who can detect vital issues and communicate a successful outcome as the Manager of the team.
Location : Mandaluyong City, PH
Effectively communicate plans, progress, and status to both internal and customer organizations
Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organization
Establish and maintain lines of communication with internal stakeholders on key initiatives
Excellent Project, Commercial and Stakeholder Management Skills
Customer facing so ideally Professional Services background rather than just Software QA
Skilled in all areas of contact center test management including defining test strategies throughout the delivery lifecycle
Awareness / appreciation of test automation best practice and methodology
Awareness / appreciation of NFT best practice and methodology
Strong understanding of migrating to cloud-based platforms
Strong understanding of test management and defect tracking best practices
Work with Five9 automation testing tools to build test case scenarios for customers
Serve as the primary escalation point for project teams and customers throughout testing phases
Ability to quickly understand and integrate business and technical requirements
Team Leadership to include : Direct the function and performance of the day-to-day through guidance, focus, communication, and learning Inspire confidence and engagement through team leadership, contextual communication, and a lead-from-the-front mentality Develop and grow the team as needed
Education - Bachelors or Equivalent Experience Preferred
Years of experience 8-10+ Years preferred
Contact Center industry / platform experience
Extensive on-site and web-based presentation experience and skills
Previous leadership experience preferred
Outstanding verbal, written and presentation skills with the ability to foster effective relationships
Proven record of successful demonstrations and presentations to close deals
Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
Willing to work US time schedule
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are.