Associate Client Support Engineer
FactSet Research Systems Inc.
Manila - Two West Taguig City, PH
6d ago

Job Type Full-time Career Level Entry Level Category Engineering Education Bachelor's Degree Job Description

Technology Solutions Engineering offers exciting opportunities. Client Support Engineers communicate directly with clients’ end users, business units, and IT, as well as FactSet’s engineers, product developers, consultants, and salespeople.

With the rapid evolution of FactSet software and ever-changing client security, network, server, PC, and tablet environments, Technology Solutions Engineering is instrumental in researching, engineering, deploying, and supporting technology solutions for our client base.

While this position will begin as operational in nature, an intermediate understanding of the FactSet applications and technologies will assist individuals to progress in this role.

Tools and workflows will be provided for individuals to use in this role although outstanding candidates will be able to improve upon and optimize workflows and documentation.

  • Support FactSet clients with issues related to installation, connectivity, slowness, crashing, Office Integration
  • Support FactSet clients on the phone, through email, instant messenger, or web filed issues
  • Create and follow support documentation
  • Job Requirements

  • Graduate of any Information Technology or Computer Engineering related course
  • No prior industry experience required
  • Business-level written and verbal English communication skills
  • Experience interacting with clients is preferred but not required for entry level positions
  • Strong analytical and problem solving skills
  • Familiarity and strong interest in networking, computer, and application troubleshooting
  • Excellent time and task management abilities
  • Ability to read and interpret technical documentation
  • Willingness to work on a shifting schedule
  • Apply
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