Loan Servicing Specialist 4 (Home Lending)
Wells Fargo
Manila, National Capital Region, Philippines
1d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Role

Loan Servicing Specialist 4 for quotes processing is primarily responsible in analyzing, interpreting and preparing quote request.

Responsibilities

Primary (what she / he does 60% of the time)

  • Research and resolve escalated quote questions and issues
  • Track and monitor inventory on an ongoing basis for compliance and reconcile discrepancies
  • Update tracking systems as necessary to ensure accurate production activities are captured and reported
  • Can handle a cluster, helping them meet performance goals
  • Conduct trainings, complete audits and discuss stats with the LOB
  • Attend trainings (process related or company initiated) and pass assessments when applicable
  • Participate in company initiated activities
  • Assist in reports generation and analysis
  • Achieve / exceed the set productivity targets
  • Complete tasks within process specific TAT
  • Meet / exceed quality targets
  • Is supportive of the team and contributes to it in an individual capacity
  • Secondary (what s / he does 40% of the time)

  • Manages critical reporting
  • Acts as an Subject Matter Expert
  • Manages the team in absence of AM / SUP
  • Performs Trainings / Facilitates calibration session
  • Conducts audits
  • Identifies and resolves conflicts
  • Works with Team initiatives, Analyze practices and looks at improving process
  • Market Skills and Certifications

    Completed at least 2

    year college without back subjects

    Amenable to work during night shifts

    Strong

    knowledge of windows & Excel - Using pivot, Vlookup, tracing formulas, etc

    Manages

    basic information clearly in the written and oral form

    Demonstrates

    good command over English language

    Detail

    oriented and able to multi-task to accomplish tasks effectively

    Analyzes

    complex data and make decisions for final reconciliation

    We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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