Product Operations Head in Manila is responsible for supervising the production teams supporting Indexes, Analytic Models and ESG Data feeds for Global Markets, identifying opportunities for process improvements and coordinating with technology for implementing projects on automation and quality.
Scope of Responsibility
The Product Operations team in Manila performs the function of product updating, data quality assurance, output quality analysis and second level client support for the AsiaPac and European regions.
Product Operations span across MSCI products including Index, Analytics and ESG.
This Executive Director position will supervise the operations, strategic planning, budgetary planning, and overall resource prioritization / augmentation for the team.
This involves managing both internal and external stakeholders in service delivery, client service and product support teams.
The objective is to maintain a high level of value added service and to partner with the Business Units to address key client issues and manage risk.
Also, the Executive Director will be responsible for implementing operations best practices, maintaining operations metrics, implementing process improvement ideas, increasing automation and improving the quality and compliance metrics.
The role will require interface with technology, product support, client service, clients, and will involve adjusting and expanding team capacity to absorb the new products being launched at a global / regional level, partnering with IT teams engaged in the continuous renovation of the data management & product generation technology platforms.
The nature of this role will be complex, challenging, diverse and rewarding
The role would involve workday flexibility to assure support of both AsiaPac and Central European timings.
Specific Knowledge / Skills
demonstrates the ability to initiate and effect change and continuous improvement, contributes significantly to the on-going development of people.
initiates and is responsive to requests from other products, regions, etc.)
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.
Our office is located in the Goregaon suburb of Mumbai, the capital city of the Indian state of Maharashtra. The office is primarily technology and data services but has representation from all groups.