MAIN AREA OF RESPONSIBILITY :
The core responsibility is to identify clientsâ€™ concerns with the Sprout system and to help resolve these via clear and timely communication.
As part of the Customer Advocacy Team, the Customer Advocate will mostly work together with Customer Success Managers, Payroll Masters, and the Development and Product Teams.
A team-player attitude is essential.
Work closely with both clients and the Sprout team to identify needs and provide solutions.
Handle Sprout Support email tickets.
Coordinate closely with the Customer Success Team as needed.
Escalate Sprout support tickets as needed.
Have scheduled calls to clients as needed.
Ensure clients are updated timely and accurately.
Achieve Company and Customer Success goals.
Contribute ideas for continuous improvement
Help clients become experts by contributing to the product Knowledge Base.
Rockstar Customer Service skills
Good with numbers and computation
Must be a quick learner
Ability to cope with changes in policy, rules and practices
Ability to multi-task, prioritize, and manage time effectively
Ability to communicate clearly, accurately, and professionally (verbal & written)
Good listening and comprehension skills.
Good collaboration skills and a team-player attitude.
Has a methodical approach in explaining processes
Good time management skills
Customer Support experience is not required but preferred.
Powered by JazzHR