Administrator, Generic MailboxRequisition ID : (19005073)Primary Location : Philippines-National Capital Region-Quezon CityJob Function : Customer ServiceJob Posting Date : Apr 5, 2019, 12 : 55 : 39 AM DescriptionTo provide support to Emerson Process Management Australia and New Zealand in handling customer emails and loggingRFQs and orders for ANZ operating units.
Responsibilities Duty 1 : Mailbox Management Mailbox and Records ManagementLogs InquiriesRecords New CustomersSaves / Uploads / Archives Communication Records (Filenet,OCM, GMS, CRM, Shared Folders, SharePoint)Generates Transaction Records (CRM Logging, SSRSReports, EODN, Etc.
Monitors incoming emails in common mailboxes.Acknowledges receipt of customer emails / POs / RFQs.Updates order / quote records / data / status in BusinessSystemVerifies New Customer accounts and works with CustomerVendor Data Hub team for creation of accounts in thebusiness systems.
Allocates Requests / Tasks / Emails to appropriateindividual / support group (Workload and EscalationManagement)Commercial ScreeningChecks for Completeness of Commercial Requirements forRFQs and OrdersCheck and extracts customer-
specific information frombusiness systemsIdentifies Order and RFQ TierResolves escalations for international trade complianceEscalations HandlingEscalates commercial inquiries to factory / Escalates pricingissues to appropriate support groupEscalates ITC IssuesEscalates requests for model creation to the appropriatesupport groupEscalates model configuration issues to productconfiguration solutions teamEscalates requests to Tool Administrator for systems relatedconcernsEscalates commercial inquiries to factory / Escalates pricingissues to appropriate support groupCoordinates with other teams / support to complete therequest of customersResponds to Level 1 general inquiries and requestsreceived from mailbox and identify need for escalations.
Education : Candidate must possess at least a Bachelor's / College Degree, any fieldJob Related Experience : No experience required Specific Knowledge : Familiarity with measurement and process automation products / technologies / servicesBasic knowledge Microsoft office applicationsEnglish language proficientGeneral understanding of the quote-
to-cash process About EmersonAt Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.
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