Administrator, Generic Mailbox - Emerson - Quezon City
Quezon City, PH
15d ago
source : jobs4it

Administrator, Generic MailboxRequisition ID : (19005073)Primary Location : Philippines-National Capital Region-Quezon CityJob Function : Customer ServiceJob Posting Date : Apr 5, 2019, 12 : 55 : 39 AM DescriptionTo provide support to Emerson Process Management Australia and New Zealand in handling customer emails and loggingRFQs and orders for ANZ operating units.

Responsibilities Duty 1 : Mailbox Management Mailbox and Records ManagementLogs InquiriesRecords New CustomersSaves / Uploads / Archives Communication Records (Filenet,OCM, GMS, CRM, Shared Folders, SharePoint)Generates Transaction Records (CRM Logging, SSRSReports, EODN, Etc.

Monitors incoming emails in common mailboxes.Acknowledges receipt of customer emails / POs / RFQs.Updates order / quote records / data / status in BusinessSystemVerifies New Customer accounts and works with CustomerVendor Data Hub team for creation of accounts in thebusiness systems.

Allocates Requests / Tasks / Emails to appropriateindividual / support group (Workload and EscalationManagement)Commercial ScreeningChecks for Completeness of Commercial Requirements forRFQs and OrdersCheck and extracts customer-

specific information frombusiness systemsIdentifies Order and RFQ TierResolves escalations for international trade complianceEscalations HandlingEscalates commercial inquiries to factory / Escalates pricingissues to appropriate support groupEscalates ITC IssuesEscalates requests for model creation to the appropriatesupport groupEscalates model configuration issues to productconfiguration solutions teamEscalates requests to Tool Administrator for systems relatedconcernsEscalates commercial inquiries to factory / Escalates pricingissues to appropriate support groupCoordinates with other teams / support to complete therequest of customersResponds to Level 1 general inquiries and requestsreceived from mailbox and identify need for escalations.

Education : Candidate must possess at least a Bachelor's / College Degree, any fieldJob Related Experience : No experience required Specific Knowledge : Familiarity with measurement and process automation products / technologies / servicesBasic knowledge Microsoft office applicationsEnglish language proficientGeneral understanding of the quote-

to-cash process About EmersonAt Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

Join our team and start your journey today.

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