CUSTOMER SUCCESS ENGINEER
KMC Solutions, Inc.
Taguig, PH
3d ago
source : Bossjob

Job Description

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases transforming testing from a roadblock to a catalyst for innovation.

The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve leader status in all three top analyst reports (i.e., the Triple Crown. ) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, First Data, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay.

Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Duties and Responsibilities :

Customer Success Engineer plays a key role in driving overall customer goals.

  • Responsible for the technical analysis and processing of inquiries from all customer segments.
  • Gain understanding of all technical aspects of Tricentis products to be able to assist the Customer Success team via remote sessions with clients.
  • Work alongside Customer Success Managers in handling product demonstrations and answering technical questions during demonstrations.
  • Responsible for serving as the Project Manager for onboarding new customers in the Digital Engagement segment through the onboarding process.
  • Establishing a positive relationship with the customer and ensuring timely product adoption.

    Qualifications :

  • Bachelor’s degree in computer science or professional experience in the IT / DevOps testing industry.
  • Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
  • Exceptional ability to communicate and foster positive business relationships at the enterprise level
  • Accountability and personal organization are essential
  • Self-motivated, proactive team player with innovative ideas, diplomacy and tact
  • Poised under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Strong experience in software quality assurance and testing particularly test automation is a plus
  • Knowledge of DevOps or good understanding of Agile / Waterfall development methodologies is a plus
  • Experience in customer success or equivalent history is a plus
  • Amenable to work in a shifting schedule
  • Job Description

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