Your key responsibilities
Coordinates the implementation of engagement support processes across multiple customers and geographies
Builds up significant domain expertise on engagement support processes and other related independence processes and tools.
Develops comprehensive knowledge of EY GDS Risk Management Services policies and relevant Conflicts Management procedures to demonstrate GDS team’s ability to provide support to EY Client Serving Professionals
Develop an understanding of EY Global / local conflict policies and apply them to real situations.
Understand the firm structure, business strategies, service lines of the firm.
Build relationships inside and outside of the RMS Conflicts Management team
Responsible for addressing & resolving service delivery issues / escalations
Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback.
Manages quality, turnaround time and productivity of team members on a day-to-day basis. Ensures adherence to work-flow protocol and tools.
Coordinate training schedules for new and existing members of the team.
Coaches and mentors team members for professional development and recommends training requirements to address perceived gaps.
Skills and attributes for success
Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture, others’ ideas, expectations, and concerns;
should be clear and concise when responding to questions
Highly developed project management, verbal communication, business writing and presentation skills
A strong and highly motivated work ethic, with ability to perform well even when under pressure; proven ability to successfully complete multiple tasks in a fast-paced environment
Excellent team attitude, inter-personal and leadership skills
Good awareness of overall business and economic environment at a country-level and at a global level.
Ability to work with large sets of data (Data gathering, consolidating, and reporting)
Able to work with different cultures with necessary sensitivity and build relationships
Respond well to deadlines and work outside of normal hours when required
Accountable for the actions / responsibilities
To qualify for the role you must have
5 to 6 years’ experience in similar roles preferably in a compliance function, other professional service organizations,
Demonstrated ability to execute against project plans and expectations
Demonstrated ability to manage and lead teams
Demonstrated ability to interact with leadership, stakeholders at executive level of a firm
Strong Communication skills
Networking and Collaboration
Ability to thrive in a night shift environment
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing.
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients.