West Corporation
Makati City, Philippines, Philippines
7d ago

Responsible for :

  • Scheduling conference calls to meet the customers needs
  • Schedule calls incoming from the telephone, e-mail or fax; interpret the customers needs while providing additional services if needed
  • Build and maintain a successful relationship with all customers internal and external
  • Assist the customer by answering basic customer questions regarding products and processes while escalating issues if it can’t be resolved at the employees level
  • Stay up-to-date on the customer base and develop and maintain knowledge of company product and portfolio
  • Experience

  • Minimum 6 months customer services experience required
  • Other

  • Basic Knowledge of MS Word, and Excel required
  • Knowledge of computer keyboard and mouse
  • Based on Project and / or Location of Project the following may be required :

  • Demonstrated fluency in English and / or other specified language (e.g. Spanish, French, etc.) depending on the position
  • Ability to pass standardized interview
  • Score acceptability on job related testing assessments
  • Ability to work flexible schedules
  • Ability to clearly communicate using a clear, distinct voice
  • Ability to read scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution
  • Call Center

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