Service Delivery Management
Accenture
Manila, Philippines
11d ago

Job description

  • Responsible for the following Service Delivery for particular client / clients
  • Point of Contact for Channel, Client and other stakeholders
  • Client Facing interaction and Client deliverables
  • Service Reviews & Action items
  • Client specific processes and communication internally with Ops
  • DMSC & other internal reviews
  • Ensure backup for self and Client Technology lead availability & coverage
  • Change Management process and communication (internal and external)
  • Maintain updated issue / risk log and review with senior leadership
  • Continuous Improvement initiative for the client
  • Responsible for account financials and cost management
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