Senior Webcasting Analyst
West Corporation
Makati City, Philippines, Philippines
13d ago


Senior Webcasting Analyst

The Senior Webcasting Analyst will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web.

He / she will establish best practice with clients for the optimal customer experience, and will have client retention as a key measure of success.

Moreover, the Senior Webcasting Analyst will work closely with internal teams, e.g. Account Management, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities.

  • Liaises directly via phone and e-mail with corporate clients in account portfolio
  • Gathers event information from clients and schedule webcasts in the system following best practice
  • Conducts product / service demonstrations to new / existing clients, as needed
  • Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly
  • Manages clients effectively by addressing concerns accurately, completely, and in a timely manner
  • Escalates client issues to management for appropriate resolution
  • Gathers and summarize event data for reports
  • Qualifications

    Education, Professional accomplishments, and Certifications :

  • Bachelor’s Degree / Certificate in Information Technology, Multimedia / Communication Arts, or a similar discipline
  • At least one (1) full year of experience in a similar role, or any client relationship management role
  • Strong Spanish and English language verbal and written communication skills
  • Highly detail-oriented, well-organized, and able to effectively manage workload under pressure
  • Able to solve problems and command decisions
  • Able to work independently and collaborate with colleagues
  • Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Self-driven, has a positive attitude and strong work ethic
  • Willing to work within any US time zone
  • Skills, Requirements and Competencies :

  • No supervisory responsibilities; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
  • Assists with drafting initial project plans according to specified timeframes and within established parameters
  • Communicates regularly with immediate team and supervisor to become familiar with business issues and goals and to build relationships
  • Understands the importance of building and maintaining West Corp's ongoing relationships
  • Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products
  • Learns different market and technology trends
  • Operations

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