Phone Support Professional
9d ago

This personnel should be a team player with excellent interpersonal and analytical skills, have a flair for client communication, and understand customer behavior and needs.

Responsibilities Main Tasks Document job requirements and objectives as discussed with the clients Further assess applicants and be able to identify fictitious candidates prior endorsements and facilitation of interviews.

Negotiate contracts and be able to close agreements Serve as the lead point of contact for all account management matters.

Accountable in starting, developing, and supporting a long-lasting and healthy working relationship between staff and client.

Be able to anticipate and prepare for problems and objectively provide solutions. Be able to conduct proper investigation and collaboration with internal teams involved.

Must be able to respond to client or staff inquiries through in a timely manner. Handle 50-70 home-based contractors at any given time while working on a maximum of 10 live job orders.

Ad-Hoc Assist with challenging or special Client and Contractor requests Develop new business with existing clients and / or identify areas of improvement to meet the target net gain Coordinates with stakeholders on any concerns and issues as needed Source and attract candidates by using databases, various sources like social media networks and employee referrals Requirements Proven work experience as an Account Manager, Client Management, Customer Support Representative or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level Proven ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills Solid experience with MS Office Can work under pressure and remain rational at all times Must be willing to work in MAKATI office with a 6AM-

3PM or 7AM-4PM Work Hours Must be willing to work on holidays Has good attendance record with previous employers is a must Work experience as a Recruiter or Sourcer will be an advantage

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