CSAT Manager (VER11887)
Teleperformance
Quezon City, Metro Manila
3d ago

Job Summary Works directly with Quality Assurance department for data feeds, deep analysis as well as current trending within the site

Duties / Responsibilities Develop action plans associated with immediate resolution

Works hand in hand with the CCM / ACCM and Supervisor to ensure proper execution and follow up on said plans

Provides reporting to operations of trending and urgent issues of resolution

Manages the CSAT relationship for the operation staff

Report statistics, root cause issues and plans of action-based metrics

Performs other related duties and responsibilities Qualifications : 1 year call center experience

Excellent English communication skills, both verbal and written

Highly motivated and results driven

Excellent customer service skills with consistent CSAT ratings

Excellent leadership and mentoring abilities

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