Description To perform basic support function and to professionally handle, monitor and process refrigeration and HVAC alarms, inbound calls, service requests, including but not limited to : troubleshooting, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24 / 7 department operations.
To provide service and support to the Department customers, internal and external to the Organization.
ALARM MANAGEMENT & SMART DISPATCH
1.Responsible for interrogation of refrigeration and / or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
2.Deliver alarm information with accurate documentation by calling or sending email to external customers
3.Generate and dispatch service work orders pursuant to customer procedures
4.Answer inbound and transferred calls and address them as necessary
Requirements EDUCATIONAL BACKGROUND
OTHER WORK CONDITIONS
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