Member Service Center Team Member
Geos Work
San Fernando, PH
1d ago
source : Bossjob

With the exception of COVID protocol restrictions, applicants MUST be able to commute to San Luis, Pampanga and work in-office.

FUNCTIONS / DESCRIPTION

3-month probationary period.

Tasks that require complex analysis and attention to detail. These include, but are not limited to :

  • Inventory fulfillment
  • PDF and QR attachments
  • Mobile ticket transfers
  • Email interactions with client’s customers and secondary marketplaces
  • Advanced Excel & Google sheet management
  • Mapping issue resolution (discrepancy identification)
  • Ticket purchases based on parameters
  • Advanced inbound and / or outbound voice interaction with client’s customers and secondary marketplaces, as needed
  • KNOWLEDGE, SKILLS, AND ABILITIES :

  • Bachelor's Degree in relevant field; or related professional experience; or equivalent combination of education and experience.
  • Minimum 1 year of corporate / office work experience in any field.
  • 6+ months of experience with voice based BPO and / or 1+ years of experience with other BPO jobs.
  • English Language - Solid knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Reading Comprehension - Understanding of written sentences and paragraphs in work related documents.
  • Active Listening - Ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
  • Speaking - Ability to talk with others to convey information effectively.
  • Proficiency in Gmail / Google Workspace applications, especially Google Sheets.
  • Working knowledge of Microsoft Office Suite, especially Excel.
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