Back Office Representative
The Results Companies
Pasig, Metro Manila, Philippines
8d ago

Position Overview

This position provides operational support to the fraud prevention department whose goal is to minimize fraud losses. Specifically, this call center position reviews orders placed to determine if suspicious activity is fraudulent.

Duties and Responsibilities

1.Provides cross functional expertise in one or more specialty areas of fraud prevention, for example e-commerce or account review.

2.Models call and review practices for peers while maintaining high productivity, displaying initiative, leadership and critical thinking skills above and beyond baseline expectations.

3.Participates on the pilot team for new strategies, systems and processes and provides meaningful, thoughtful feedback for improvements.

4.Thinks outside position guidelines and recommends system or procedure enhancements to reduce Target Corporation fraud losses.

5.Prepares and refers actionable documentation to appropriate Fraud Prevention or Asset Protection Departments for their further investigation.

6.Reviews online orders in a quick, efficient and detailed manner while providing a branded guest experience. 7.When necessary, restricts orders from further fraud losses based on referrals based on information from partners such as Assets Protection, Customer / Guest Contact Team, Industrypartners and information from fraud detection systems such as Accertify.

8.Researches potentially fraudulent addresses, names, orders and other data using available investigative tools. 9.Completes files and system documentation accurately and according to guidelines prescribed by leadership.

10.Performs departmental research and completes special projects as assigned.

Qualifications

  • 6 months experience in Credit or equivalent experience
  • Ability to excel in proficiency on Credit Fraud Prevention
  • Self motivated; able to work independently
  • Strong Team contributor
  • Great interpersonal and customer service skills
  • Detail oriented
  • Strong written communication skills
  • Proficiency with Windows, Word, Access and Excel
  • DESIRED REQUIREMENTS

  • College degree or equivalent
  • Two years experience in retail environment
  • Criminal Justice or Assets Protection, or Law Enforcement background
  • Exposure to ACAPS and New Accounts processes
  • Apply
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