IT Service Desk Specialist 2
Dexcom
Taguig,Philippines
1d ago

Functional Description

Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

May prepare help desk incident reports and assist in hardware and software evaluation. Note : May be internal and external client-focused for company-hosted web-enabled solutions.

Functional / Business Knowledge

  • Moderate understanding of general job aspects and some understanding of the detailed aspects of the job.
  • Applies acquired job and company knowledge of policies and procedures to complete semi-routine tasks.
  • Scope

  • Work at this level requires following standardized methods and under immediate supervision on assignments that are semi-routine in nature.
  • Follows pre-established guidelines and procedures with minimal choice as to method of performance of the work.
  • Has contact with employees at other levels within the company. Information exchanged is generally non-complex.
  • Judgement

  • Normally follows established procedures on routine work, requires instructions only on new assignments.
  • Works under close supervision.
  • Experience and Education

  • Typically requires a minimum of 2-4 years of related experience and a High School diploma / certificate or equivalent.
  • To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions.

    Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location.

    Dexcom is not responsible for any fees related to unsolicited resumes / applications.

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