Collections Team Lead
Wells Fargo
Manila, Metro Manila, Philippines
1d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

Use of this job is restricted to Consumer Lending and PVSI. Expert level role responsible for providing a quality customer experience while working to collect / resolve outstanding account balances.

Works in a professional, customer-centric high volume environment coordinating and monitoring daily activities of an account resolution team.

Has higher level of decision making authority when working accounts. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.

Provides assistance, training on policies and procedures to less experienced staff. Researches and provides guidance to resolve the most complex escalated inquiries and issues.

May assist with compiling statistical reports and other special projects.

Market Skills and Certifications

  • Completed 2nd year College
  • 2 years experience in coaching, escalations, SME in BPO / Contact Center environment
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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