CBPS SG Collections Team Lead
Citigroup Inc
Manila, Philippines
8d ago

Description

  • Achieve monthly targets on Flow Rates by creating and implementing strategies for M1 portfolio
  • Ensure service quality through Call Monitoring of Collections Officers
  • Provide and gather regular and timely feedback and coaching to and from Collections Officers
  • Ensure compliance to PnPs
  • Ensure that Collections Officers achieve monthly targets
  • Identify and act on key drivers that will help achieve targets and CSLM score
  • Ensure engagement with Singapore for strategies and best practices
  • People Management : Attrition, motivation, etc.
  • Handle other administrative and functional tasks as required
  • Technical Skills :

  • At least 2 years experience as Collections Team Leader
  • Ability to troubleshoot minor technical issues
  • Knowledge on Technical integrities, which include extensions to facilitate calling
  • Soft Skills :

  • Leadership Skills
  • Excellent Interpersonal Skills with ability to interact with staff at all levels
  • Excellent communication skills
  • Strong Analytical Skills
  • Effective Planning and Organizing Skills
  • Ability to work under pressure with strong time management skills
  • Highly motivated and proactive individual
  • Adaptable to change and constantly seeks opportunities to improve process
  • Tools Specific :

  • MS Office and System Skills
  • Primary Location

    APAC-PHL-National Capital-Manila

    Job Category

    Operations-Collection Defaults

    Travel

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