Japanese Senior HR Helpdesk (Free Visa Processing)
J-K Network Services
Muntinlupa, PH
4d ago
source : Bossjob

Company Profile :

The company is a multinational & global healthcare & pharmaceutical company that gives high quality services and develops innovative therapies that can extend patients’ lives.

The company delivers competitive benefits for employees and competitive services to their consumers.

Position : ?Japanese Senior HR Helpdesk

Industry : ?Pharmaceutical Company

Location : ?Alabang, Muntinlupa City

Salary : ?P 80,000-90,000 Gross

Benefits :

  • With competitive salary package
  • Paid Leaves
  • Health Insurance
  • HMO (3 dependents)
  • Allowances
  • 13th month pay
  • Visa Process
  • Duties & responsibilities

  • Processes incoming queries (either via call or eMail)
  • Analyzes process- and system-errors and solves and / or forwards those issues or any other query according to the activity.
  • Acts as the first point of contact for the target community for designated HR services within Japan.
  • Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.
  • Works closely together with Head of HR and all sub-teams to optimize the efficiency and effectiveness of the support process
  • Performs end-user trainings for HR systems enhancements
  • Recruitment Process :

  • Paper Screening
  • Initial Interview
  • Language Assessment
  • TL Interview
  • Final Interview
  • Berlitz Exam
  • Job Offer
  • Broad knowledge of different HR Systems
  • Minimum of 3 years experience in different HR functions
  • Experience in HR IT platforms, in particular Success Factors and ticketing tools is an advantage
  • Strong customer service orientation
  • International experience preferred and would be an advantage
  • Experience in contact center is an advantage
  • Native / JLPT N3-N1 level, business-level English proficiency
  • Issue resolutions skills
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