Company Profile :
The company is a multinational & global healthcare & pharmaceutical company that gives high quality services and develops innovative therapies that can extend patients’ lives.
The company delivers competitive benefits for employees and competitive services to their consumers.
Position : ?Japanese Senior HR Helpdesk
Industry : ?Pharmaceutical Company
Location : ?Alabang, Muntinlupa City
Salary : ?P 80,000-90,000 Gross
With competitive salary package
HMO (3 dependents)
13th month pay
Duties & responsibilities
Processes incoming queries (either via call or eMail)
Analyzes process- and system-errors and solves and / or forwards those issues or any other query according to the activity.
Acts as the first point of contact for the target community for designated HR services within Japan.
Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.
Works closely together with Head of HR and all sub-teams to optimize the efficiency and effectiveness of the support process
Performs end-user trainings for HR systems enhancements
Recruitment Process :
Broad knowledge of different HR Systems
Minimum of 3 years experience in different HR functions
Experience in HR IT platforms, in particular Success Factors and ticketing tools is an advantage
Strong customer service orientation
International experience preferred and would be an advantage
Experience in contact center is an advantage
Native / JLPT N3-N1 level, business-level English proficiency
Issue resolutions skills