Customer Service Representative
Digital Room
Mandaluyong City, Manila, US
1d ago

Customer Service Representative

Primary Duties and Responsibilities :

  • Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
  • Create a genuine connection with our customers, identify customer concerns and needs proactively.
  • Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
  • Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
  • Stay up to date on all relevant company and product updates and information
  • Knowledge and Skills Required :

  • Proven capability of providing excellent customer service demonstrate customer-centric values
  • Excellent understanding of the US or North American culture and customer demonstrate the ability to empathize and connect with the customer
  • Excellent written and verbal communication skills
  • Demonstrate the desire to be part of a growing organization and recognizes opportunities to move up and contribute in a different role later on
  • Willing to work during Manila night hours (shifting schedules) and weekends
  • For those with contact center experience, a minimum of one (1) year stint with the last company is required, and with a proven track record of providing an excellent customer experience
  • Fresh graduates / Entry level applicants are encouraged to apply
  • Applicants must be willing to work in Mandaluyong City
  • Can start immediately
  • WHAT WE OFFER :

  • Career advancement opportunities
  • Fun environment
  • Great rewards and recognition program
  • Monthly performance incentives
  • 30k Signing bonus (terms and conditions apply)
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