Voyage Claims Analyst (Nightshift)
Manila, Philippines
6d ago

Purpose :

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2.

Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork while adapting to a changing business environment.

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defence, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

The Voyage Claims Analyst will typically combine administrative work with relatively straightforward Rail Demurrage claims and be trained to handle basic marine claims for purposes of development and absence coverage.

Administrative tasks

  • Managing the team mailboxes; distributing received claims and other emails in a timely to ensure they are received by analysts to be actioned in a timely manner.
  • Record claim receipt in system and acknowledging receipt of claim to customers
  • Co-ordinate team responses in case of customer queries (for example when barge company send statements of account asking for claim status updates)
  • Support the creation, handling and distribution of various reports, for example : system error reports, debt reports and root cause reports
  • Support employee on-boarding, off-boarding and system access procurement
  • Rail claim analysis

    The management of all claim work relating to the STUSCO and STC rail business, including :

  • The analysis, defence, pursuit, advise and settlement of all received claims against defined contractual terms
  • The proactive raising, negotiation and settlement of recovery claims against internal and third party entities
  • The avoidance of claim timebars
  • Effective debt chasing to minimise the money owing to STUSCO and STC
  • The maintenance of a claim tracker to ensure transparency of position, comprehensive claim coverage
  • Periodic reporting of claims position to impacted stakeholders
  • The sharing of ideas to minimize claim exposure through operational or contractual improvements
  • Supporting the line manager in understanding the portfolio position
  • Support system clean-ups and reflection projects to guarantee data cleanliness
  • Follow internal guideline on escalation to Team lead, Commercial Ops and Traders
  • Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims
  • Follow internal procedures for approval of payments and settlements
  • Use a continuous improve mind-set to support process improvements
  • Marine Claims

  • Be trained in the analysis, negotiation of marine demurrage claims
  • Learn how to effectively manage a marine claim portfolio, and the expectations of supported stakeholders
  • Develop the capability to support marine analysts in times of absence or unusually high workload
  • Additional Expectations :

  • Introductory roles, to develop capability and create opportunity within the GOCS organisation
  • The rail claims have similar basic process to marine claims and offer simpler and lower exposure practice and the opportunity to develop towards the role of Voyage Claims Advisor
  • Requirements

    Required Experience & Qualifications :

  • Excel knowledge
  • Evidence of good relationship building skills
  • Evidence of good organizational skills
  • Advantageous :

  • Knowledge of Endur, RADAR, ECAP, SalesForce, SAP
  • Claims handling experience
  • Commercial experience
  • Knowledge of Shipping and / or Trading and Supply
  • Leadership Attributes :


  • Act with personal integrity and transparency
  • Curious, eager to learn and express own view with humility
  • Growt h

  • Embrace and adapt to change
  • Mindful of impact of own behaviour on Shell’s reputation
  • Collaboration

  • Establish strong working relationships with individual stakeholders
  • Listen to understand customer needs and perspectives
  • Performance

  • Work for the good of the team, support other team members to deliver
  • Understand how Shell generates value and makes money
  • Job Competency Profile

  • Value Chain Management and E2E Profitability Awareness
  • Compliance Control and Risk Management Awareness
  • Supply Chain Contracts and Negotiation Awareness
  • Supply Chain Customer Service Awareness
  • Trading Operation and Documentations Awareness
  • Application Usage - Tools / Systems / Platforms - Knowledge
  • Commercial agility - Awareness
  • Analyses and Solves Problems - Knowledge
  • Attention to Detail - Skill
  • Communicates and Persuades - Knowledge
  • Team Working - Knowledge
  • Company Description

    Start Something Remarkable

    Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.

    We enable Shell to operate in a global-competitive and ever-changing business environment.

    A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

    We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.

    If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.


    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

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