Company Profile : One of the Biggest Medical Management companies in the Philippines that provides good quality medical instrument, nutriment and branded generic medicament.
Position : Mandarin Technical Support
Location : BGC, Taguig City
Schedule : Dayshift Weekends Off
Industry : Healthcare Company
Salary : Php 80,000 + Non-Taxable Allowance
HMO and Life Insurance
Sick leave, Vacation leave
Seminars and online resources about health-related topic
Recreation And Sports Activities
Handle phone, email and chats professionally and friendly matter
Assist customer in their inquiry regarding medical devices
Provide first level support in troubleshooting customer concern across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
Documenting concern and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
Communication of concern investigation conclusions to customers through written reports and phone conversations.
Bachelor's degree graduate in any course
Must be Both Fluent in Mandarin and English
Preferred experience in data migration
With or without Medical Background
Willing to train
Good communication / coordination skills
CSR Experience is a high advantage
Recruitment Process :
Initial Interview and Exam